Michael Roller

Five Questions for Mark Gallagher

Over the past few months, many industrial designers have responded to my interview requests. I’m excited now to get a perspective outside of ID. Mark Gallagher started brand expression consultancy Blackcoffee in 1994. Using his background in communications and design, he helps brands tell strong stories, and he writes some good ones of his own on the Blackcoffee blog.

How do you define good design?

“Good” is defined by context. Good design considers the values of its audience within the context of how the brand will provide value to a given market. The more value it delivers, the better the design. The irony is that what is considered good design today may very well be considered bad design tomorrow, and by the same individuals.

Changes in consumer values change the context in how value and costs are perceived. New vs. Vintage, Handmade vs. Machine made, Natural vs. Synthetic, Sustainable vs. Disposable, Classic vs. Modern… A change in context changes everything.

What is your favorite part of the design process?

I enjoy being challenged and I enjoy collaborating with people who have different expertise and perspective than my own. Fortunately, I get to work cross-functionally with a highly diverse group of very smart and talented individuals. Each of them brings tremendous value to the brand and to me personally. Together we develop systems that allow the brand to grow and evolve over time without the appearance of change.

What challenges you most as a designer?

What works for you today can work against you tomorrow. The biggest challenge is creating brand systems that are rigid enough to maintain brand consistency, yet flexible enough to maintain relevance within an ever-changing world.

In the context of your job, how do you define success?

Award shows don’t define success—the market does. My job requires that I work towards a definition of success that is predefined by the brand team. Everything is then measured against that definition. Because each member of the team defines success the same way, we work individually and collectively towards the same ends. This encourages everyone to leave their egos at the door and allows the team to maintain momentum throughout the process.

What has been the most unexpected part of being a professional designer?

The unexpected is the norm, and yet I’m still constantly surprised. I’ve seen great designers get stuck carrying out production work and below average designers lead major redesigns. The difference is often presentation, being able to talk about design though the vernacular of business.

Thanks, Mark!

Brand Expressionist® Mark Gallagher graduated from Pratt Institute receiving a BFA in communications with a minor in industrial design. In 1994 he co-founded the brand expression consultancy Blackcoffee®, which helps consumer-facing organizations to unlock trapped value by clarifying, simplifying and amplifying their brand stories. Clients include: Acura, Showtime, Cannondale, Puma, Hasbro, Timberland, MTV, Reebok, Rockport, Tonka, Sperry Top-Sider, Seven Cycles, New Balance and Zildjian. In addition to building brands, Mark is a nationally certified high-performance driving instructor and competes in the BMW Club Racing series.

Tags: definitions, five questions, interviews

Fresh Coat of Paint

A neutral coat of paint has freshened up the Brutopia coffee shop in Cincinnati’s Clifton neighborhood. Artwork held up surprisingly well in front of the previously bright chartreuse walls, but the cool white they’ve selected looks professional and classic. Go get a great cappuccino this holiday season!

Speaking of holidays, artwork makes a great gift Here are some recent works that I have available, please let me know if you’re interested!

Tags: art, color, interior design